Privacy Policy

Hey There - Let's Talk Privacy

Look, we get it. Nobody really enjoys reading privacy policies, but this stuff's important. At Faylorn Quinthorix Hotel, we're serious about keeping your personal info safe. We're not gonna sell your data to random companies or spam you with nonsense you didn't ask for.

This policy explains what info we collect when you stay with us or visit our website, how we use it, and what rights you've got. We've tried to keep the legal jargon to a minimum, but there's some stuff we gotta include to stay compliant with Canadian privacy laws.

What Information We Collect

When you book a room or interact with us, here's the kind of stuff we might need:

• Basic Contact Info: Your name, email address, phone number, and home address. Pretty standard stuff for any hotel reservation.
• Payment Details: Credit card info, billing address - whatever's needed to process your booking. We use secure payment processors, so your financial data's encrypted and protected.
• Stay Preferences: Room type you prefer, dietary restrictions for our restaurant, spa treatment choices, any special requests you make. Basically anything that helps us make your stay better.
• ID Verification: Sometimes we'll need to see government-issued ID for check-in purposes. It's a legal thing, not us being nosy.
• Website Activity: Cookies and tracking tech that show us how you use our site. Nothing creepy - just helps us improve the experience.

How We Use Your Information

We're not collecting data just for the fun of it. Here's what we actually do with it:

• Process your reservations and handle check-in/check-out
• Send booking confirmations and important updates about your stay
• Customize services based on your preferences (like remembering you prefer a quiet room away from the elevator)
• Handle billing and payment processing
• Respond to your questions and customer service needs
• Send occasional newsletters and special offers (only if you've said it's cool)
• Improve our services and understand what guests actually want
• Comply with legal requirements and protect against fraud

Who We Share Your Data With

We're pretty protective of your info, but there are a few situations where we might need to share it:

• Service Providers: Third-party companies that help us run the hotel - payment processors, booking platforms, email services. They're contractually obligated to keep your data safe.
• Business Partners: If you book through a travel agency or online booking platform, we'll share relevant details with them.
• Legal Requirements: If the law requires it or we need to protect our legal rights. We're not gonna hand over info unless we absolutely have to.
• Emergency Situations: If there's a health or safety concern, we might need to share info with emergency services or medical personnel.

We don't sell your personal information to marketers or data brokers. That's not how we roll.

Cookies and Tracking Technologies

Our website uses cookies - those little files that remember your preferences and help the site work better. Most of 'em are pretty harmless:

• Essential Cookies: These keep the website functioning. Can't really turn 'em off without breaking stuff.
• Analytics Cookies: Help us see which pages people visit and how they use the site. All anonymous data.
• Preference Cookies: Remember your settings so you don't have to keep selecting them.

You can adjust your browser settings to block cookies if you want, but some features might not work as well.

How We Protect Your Information

Security's a big deal for us. We use industry-standard encryption and security measures to protect your data from unauthorized access. Our staff's trained on privacy protocols, and we regularly update our systems to stay ahead of potential threats.

That said, no system's 100% bulletproof. We do our best, but we can't guarantee absolute security. If there's ever a data breach that affects you, we'll let you know as soon as possible and tell you what steps we're taking.

Your Rights and Choices

Under Canadian privacy law (specifically PIPEDA - Personal Information Protection and Electronic Documents Act), you've got some solid rights:

• Access: You can ask to see what personal info we've got on file about you.
• Correction: If something's wrong or outdated, let us know and we'll fix it.
• Deletion: You can request that we delete your info, though we might need to keep some stuff for legal or business reasons.
• Opt-Out: Don't wanna receive marketing emails? Just click unsubscribe or let us know.
• Withdraw Consent: If you've given us permission to use your data in specific ways, you can change your mind.

To exercise any of these rights, shoot us an email at info@faylornquinthorix.info or give us a call at (604) 555-0192. We'll get back to you within 30 days.

How Long We Keep Your Data

We don't hang onto your information forever. Here's the general timeline:

• Booking and payment records: 7 years (tax and accounting requirements)
• Guest preferences and stay history: As long as you're an active guest or until you ask us to delete it
• Marketing communications: Until you unsubscribe or we haven't heard from you in 3 years
• Website analytics: Typically 26 months, then it's anonymized

Kids' Privacy

Our services are aimed at adults. We don't knowingly collect personal information from anyone under 18 without parental consent. If you're a parent and think your kid's given us info, please reach out and we'll delete it promptly.

International Guests

We're based in Canada, and that's where your data's stored and processed. If you're visiting from outside Canada, your info might be transferred here and subject to Canadian privacy laws. By using our services, you're agreeing to that transfer.

Canada's got pretty solid privacy protections, so you're in good hands. But if you've got concerns about this, feel free to contact us.

Changes to This Policy

Sometimes we need to update this policy - maybe because of legal changes, new services, or just to make things clearer. When we do, we'll post the updated version here and change the "Last Updated" date at the top.

If there's a major change that affects how we handle your data, we'll try to give you a heads up via email or a notice on our website.

Questions or Concerns?

If you've got questions about this privacy policy or how we handle your information, we're here to help. Seriously, don't hesitate to reach out:

If you're not satisfied with our response, you've also got the right to file a complaint with the Office of the Privacy Commissioner of Canada. But we'd really like to work things out directly with you first.